I want to have my device repaired but ...

How to proceed?
 

Below you will find a brief overview of our procedure for you as an enduser.
If you are a dealer, we would like to refer you to our dealerzone.

• Register your device via our wizard.
• The device not in the list? Click here
• Fill in your personal data.
• Pay any shipping and registration fees (Prices). 
• Pack and deposit, if requested, your package at post office bpost.
  You will receive an acknowledgment with a tracking number that allows you to track your package via bPost Tracking.
• For devices out of warranty, a quote will be, depending on the device, established before repair (Prices).
  The repair will be made only from the moment we received your response to this quote.
• You can always, using your repair number and your postal code, consult the status of the repair using "CHECK REPAIR STATUS".
• As soon as the device has been repaired, you will be informed by e-mail.
  When it concerns a repair out of warranty, you will first be asked to pay by bank transfer.
• The device will be returned by Bpost to the address you specified.
  Estimated delivery time in Belgium: 1 working day.
  Estimated delivery time abroad: 2-3 working days.
• After each repair you receive a 3 month guarantee.

Repair time?

The average repair time is usually +/- 10 working days.
This delay depends on various factors such as:

• Complexity of the problem.
• Intermittence of the problem.
• Availability of necessary parts.
• Waiting time quote response.
• ...