I want to have my device repaired but ...

 

How to proceed?
 

Below you will find a brief overview of our procedure for you as an enduser.
If you are a dealer, we would like to refer you to our dealerzone.

  • Register your device via our wizard.
  • The device not in the list? Click here
  • Fill in your personal data.
  • Pay any shipping and registration fees (Prices). 
  • Pack and deposit, if requested, your package at post office bpost.
    You will receive an acknowledgment with a tracking number that allows you to track your package via bPost Tracking.
  • For devices out of warranty, a quote will be, depending on the device, established before repair (Prices).
    The repair will be made only from the moment we received your response to this quote.
  • You can always, using your repair number and your postal code, consult the status of the repair using "CHECK REPAIR STATUS".
  • As soon as the device has been repaired, you will be informed by e-mail.
    When it concerns a repair out of warranty, you will first be asked to pay by bank transfer.
  • The device will be returned by Bpost to the address you specified.
    Estimated delivery time in Belgium: 1 working day.
    Estimated delivery time abroad: 2-3 working days.
  • After each repair you receive a 3 month guarantee.

 

Repair time?

The average repair time is usually +/- 10 working days.
This delay depends on various factors such as:

  • Complexity of the problem.
  • Intermittence of the problem.
  • Availability of necessary parts.
  • Waiting time quote response.
  • ...
So exceptions are not included.

 

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